FAQs
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🌿 Wholesome Box – Frequently Asked Questions
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1. Ordering
How do I place an order?
All orders are placed through our website: www.getwholesomebox.com.
When is the weekly order deadline?
Orders can be placed anytime, but the cutoff for each Friday pickup or delivery is Thursday at 11:59 PM.
Can I cancel or change my order?
Yes! You can cancel your order or switch from delivery to pickup anytime before Thursday at 11:59 PM. Email us and we’ll take care of the rest.
Refunds typically take 4–5 business days to return to your original method of payment. Â
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2. What’s in the Box?
Do you know what will be in upcoming boxes?
Because we cannot directly communicate with our Amish farm partners during the wek, we’re unable to guarantee exact contents ahead of time.
What we can guarantee: each box includes the freshest, best variety available that week.
Can I request substitutions?
Absolutely! When placing your order, note any produce you prefer not to receive, and we’ll make a suitable substitution based on availability.
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3. Our Farms & Growing Practices
Where does your produce come from?
All of our fruits and vegetables are sourced from the Amish community in Allen County, Kentucky, just 70 miles from Dickson.
Do the Amish farmers use herbicides or pesticides?
Our Amish partners use sustainable, nature-forward farming practices:
🌿 No herbicides — everÂ
🌿 Soil health built through composted manure, cover cropping, and field rotationÂ
🌿 Intercropping to attract beneficial insects and natural pest predatorsÂ
🌿 Only targeted, USDA-organic-approved treatments when absolutely necessary to save a crop — never blanket spraying
🌿 While not certified organic, their approach closely mirrors organic principles.Â
What months are you in season?
Harvestable produce is typically available from late May through November, depending on the crops each year.
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4. Pickup & Delivery
Where is pickup located?
đź“Ť 303 Henslee Drive, Dickson, TN
Pickup is every Friday from 5:00–6:00 PM. We park along Henslee Drive as close to the tree as possible.
Can someone else pick up my order?
Yes! Anyone may pick up your order as long as they have your email confirmation.
What if I miss the pickup window?
If we don’t hear from you by the end of the pickup window, any unclaimed boxes will be donated to prevent waste and ensure the food goes to good use. Because each box is hand-selected and custom-packed just for you, refunds cannot be issued for missed pickups.
Do you offer delivery?
Yes! Beginning in 2026, we will be expanding to offer delivery within a 15-mile radius of our pickup location.
Delivery fees are:
0–5 miles: $10
5–10 miles: $15
10–15 miles: $20
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5. Payments
What payment methods do you accept?
We use Shopify for checkout, which accepts all major payment methods.
Please note: Some customers have reported issues using PayPal. For the smoothest checkout experience, we recommend selecting another payment option.
When is payment due?
Payment is required at the time of ordering.
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6. Quality & Freshness
What do I do if something arrives damaged or spoiled?
If anything in your box doesn’t meet our quality standards, email us right away. We’re happy to replace the item, offer a credit, or refund you for the item.
Do you wash the produce?
We do not wash produce before delivery. Most Amish farms perform minimal rinsing, so we recommend washing all fruits and vegetables before use.
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7. Seasonal Breaks
Do you operate year-round?
No. Because all of our produce is locally grown, we operate only during the natural growing season.
When does the season start and end?
Our season typically runs from late May through November, depending on crop availability.
What happens if Wholesome Box takes a week off?
If we ever need to pause deliveries due to an emergency or severe weather, we will:
1. Post an announcement on our Facebook page, and
2. Reach out to all customers with existing orders to offer either a refund or a postponed pickup for the following week.
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8. Boxes & Pricing
What box sizes do you offer?
Weekly Harvest Box — $30
Fruits & vegetables for a family of 4
Just Enough Box — $25
A smaller fruit & veggie box for 2
Value Veggie Box — $25
Vegetables only for a family of 4
Sweet Tooth Box — $30
Fruit-only selection for a family of 4
How much produce is inside each box?
Our Weekly Harvest, Just Enough, and Value Veggie boxes include a seasonal assortment of 8–10 different items, sized for the household indicated.
Our Sweet Tooth (Fruit-Only) Box includes 4 different fruit varieties, in quantities suitable for a family of 4.
How do I choose the right box?
Consider your household size, how often you cook at home, and whether you prefer fruits, vegetables, or a mix. If you’re unsure, we’re always happy to help you decide!
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9. Sustainability & Packaging
Can I return my boxes to be reused?
Yes! We love when customers return their boxes helping us reduce waste and keeps our operation more eco-friendly. đź’š
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10. Communication & Updates
Where do you post updates?
We share weekly updates, reminders, and farm news on our Facebook page:
Facebook @ Wholesome Box – Dickson
How can I contact you?
Email: goodearthbox@gmail.com
Text: (615) 540-7814
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🌿 About Wholesome Box
Wholesome Box began as a simple desire to bring truly fresh, local produce to families in Dickson. As a mom of five, I know how important it is to feed our families well — and how hard it can be to find produce that’s both high-quality and locally grown.
During a visit to the Amish farms in Allen County, Kentucky, I was struck by the care, respect, and purpose these families pour into their land. Their farming practices are sustainable, earth-conscious, and rooted in the natural rhythm of the seasons. Everything they grow is handled with intention.
Each week, I travel to this community where small family farms work the land by hand, using time-honored methods that prioritize soil health, stewardship, and truly flavorful produce. Their commitment is something I deeply admire, and I’m honored to bring their harvest directly to our community.
Wholesome Box is about more than just fruits and vegetables — it’s about connection:
🌱 connection to local growers
🌱 connection to healthier, more nourishing food
🌱 connection to a slower, more intentional way of living
Starting Wholesome Box has allowed me to support local Amish families and offer an affordable way for families to eat better by providing fresher, more nutrient-rich produce to our community here in Dickson. Every box is packed with gratitude — for our farmers, for the land, and for the customers who support us.Â
Thank you for being part of our story, and for allowing us to bring the best of each season to your table. 🌿💚